© Wiley 2010 * Learning Objectives Define and explain OM Explain the role of OM in business Describe the decisions that operations managers make Describe the differences between service and manufacturing operations … While the managers are involved in planning, organizing and controlling, operations … Operations Management An Overview * APICS PROVIDENCE CHAPTER FEBRUARY 19,2015 Zampello and Associates A Simple Test Zampello and Associates * Write down [silently! Introduction to Operations Management by Stevenson 1. ], two numbers that add up to 9 Question for YOU Zampello and Associates * In typical APICS exam style: 1. Products are typically neither purely service- or purely goods-. CHAPTER 1 INTRODUCTION TO OPERATIONS MANAGEMENT KEY IDEAS 1. Operations Management: the planning, scheduling, and control of the activities that transform inputs … 2. manufacturing is goods-oriented and service is act-oriented. �� @ �" �� ��? Introduction to Operations Management - Chapter 1 Introduction to Operations Management Operations Management What is operations The part of a business, 1 out of 1 people found this document helpful, The part of a business organization that is responsible, The management of systems or processes that create, Basic Functions of the Business Organization, organizations involved in producing and delivering, = measurements taken at various points in the transformation process, = The comparison of feedback against previously established. 3 !1AQa"q�2���B#$R�b34r��C%�S���cs5���&D�TdE£t6�U�e���u��F'���������������Vfv��������7GWgw�������� 5 !1AQaq"2����B#�R��3$b�r��CScs4�%���&5��D�T�dEU6te����u��F���������������Vfv��������'7GWgw������� ? by. Chapter 1 Introduction to Operations Management Multiple Choice. ��ࡱ� > �� ���� ���� �����������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������F��� K/sϨRy:8L+-������ JFIF � � ��cExif MM * b j( 1 r2 ��i � � � � Adobe Photoshop 7.0 2004:03:04 12:57:57 � �� � �� x ( & 5 H H ���� JFIF H H �� Adobe_CM �� Adobe d� �� � Start studying Chapter 1: Introduction to Operations Management. utdallas.edu/~metin 4 Operations Management Operations management: The management of the efficient transformation of inputs into outputs to effectively satisfy customers. Ratings 100% (1) 1 out of 1 people found this document helpful This preview shows page 1 - 12 out of 41 pages. 4th Edition © Wiley 2010. The active role of operations… CHAPTER 1 Introduction to Operations Management LEARNING OBJECTIVES After completing this chapter you should be able to Define operations management. Jobs in services are often less structured than in manufacturing, Customer contact is generally much higher in services compared to, In many services, worker skill levels are low compared to those of, Services are adding many new workers in low-skill, entry-level positions, Employee turnover is high in services, especially in low-skill jobs, Input variability tends to be higher in many service environments than in, Service performance can be adversely affected by many factors outside, of the manager’s control (e.g., employee and customer attitudes), - one or more actions that transform inputs into outputs, These are core processes that make up the, The greater the variety of goods and services. 3. a) accounting, finance, and marketing. This preview shows page 1 - 12 out of 41 pages. Operations Management. Three Basic Business Functions. Every business is managed through what three major functions? Topic1_Introduction to Operations Management.pdf, Korea Advanced Institute of Science and Technology, Lebanese American University • BUSINESS MISC, University of Illinois, Chicago • IDS 355, Korea Advanced Institute of Science and Technology • SCM 101. Chapter 1 - Introduction to Operations Management. Operations is that part of an organization responsible for the creation of value in the form … R. Dan Reid & Nada R. Sanders. 1. File: ch01, Chapter 1: Introduction to Operations Management. Introduction to Operations Management Unit Introduction Operations, as it is termed, are focused on conversion of input to output. standards to determine if corrective action is needed. Models may be incorrectly applied and/or misinterpreted. Learn vocabulary, terms, and more with flashcards, games, and other study tools. Introduction to Operations Management-Chapter 1 Author: Preferred Customer Last modified by: Herbert Blake, Jr. *) Operations management people are involved in product and service design, process selection, selection and management of technology, design of work systems, location planning, facilities planning, and quality improvement of the organization's products or services. Learn vocabulary, terms, and more with flashcards, games, and other study tools. Describe decisions … - Selection from Operations Management… Created Date: 8/5/2003 6:44:43 PM Document presentation format: On-screen Show … Introduction to Operations Management-Chapter 1. CHAPTER 1 Introduction to Operations Management 1-1 2. Every organization must make a product or provide a service that someone values. b) engineering, finance, and operations management… Especially with the increasing use of … �K�?��z^����{��E%N�f�z�� ������K�?��z���4��k9s�h���jڱ?�E?���4�M_D�����{��B�SS�{�-f�5ĞcOrڱ?�E?���4. 1. Most organizations function as part of larger supply chain. Ratings 100% (1) 1 out of 1 people found this document helpful This preview shows page 1 - 12 out of 41 pages. Chapter 1 Introduction to Operations Management Explain the role of operations management in business. © Wiley 2010. Course Hero is not sponsored or endorsed by any college or university. Introduction to Operations Management-Chapter 1 Author: Preferred Customer Last modified by: sdg Created Date: 8/5/2003 6:44:43 PM Document presentation format: On-screen Show (4:3) Company: … Start studying Operations Management chapter 1.

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